CRASH REPLACEMENT PROGRAM

Accidents happen, they are an unfortunate and universal part of life.

We appreciate that you have invested in our products and understand that accidents are impossible to budget for. We want to keep you in the family and if your REN Cycles product is damaged in a collision or other accident that qualifies under our Crash Replacement Program we are happy to offer you a repair or replacement part at a significantly reduced price.

 

CONDITIONS AND REQUIREMENTS

  • Crash repair/replacement is available to the original owner only.

  • Crash repair, when possible, will be priced on an individual basis.

  • Crash repairs are to be performed by REN Cycles unless otherwise specified.

  • Crash replacement cost is generally 50% of the current retail price; some exclusions may apply.

  • Crash replacement is not offered on any product that has been modified, neglected, or used outside of its intended riding category. 

  • Crash replacement covers REN Cycles products only.

  • Crash replacement claims may be approved or denied by REN Cycles’s sole discretion.

  • Product must be returned to REN Cycles for crash replacement to be processed.

  • Original sales receipt must accompany frame or fork.

  • Sales tax, return freight, VAT and import duty are not covered by REN Cycles and are the sole responsibility of the customer.

To request coverage please contact us with a copy of your original purchase receipt and/or warranty registration confirmation, photos of the damage, and a description of the circumstances during which the damage occurred. We will assess the information and follow up with any requests for additional information or documentation.

Our goal is to process Crash Replacement Program claims as quickly as possible and get you back out riding with minimal delay.